IBM introduced with Lotus Notes Version 8.x the Eclipse-based extension that comes with many new features and functions. A world of new opportunities for software failures appears.
Lotus Notes present a Fault Reports database that made it easier to gather crash information, but doesn’t provide any tools for fixing the issues or identifying the cause of many errors in the Eclipse configuration information that is stored in the \Workspace directory located in the Notes data directory.
It could present a variety of errors from the client closing as soon as it is launched to crashing whenever the user tries to send an email with an attachment.
Sometime the crash is caused by the Workspace, in such cases, the brute-force method of solving the problem would be to delete the \Workspace folder and cache.ndk and maybe even the bookmarks.nsf. This method it also deletes many settings that have been customized for that client. A less drastic, but not publicly documented method is to launch the Notes client with parameters that will clear the Eclipse cache or reset the configuration.
Localize where the notes.exe is installed and then from the Windows Start button, type cmd and press enter. From the command prompt change the current path to the Notes Program directory.
Once that you navigate there try one of the commands:
> Notes -RPARAMS -clean
or to reset the configuration, Launch Notes using the following command:
> Notes -RPARAMS -resetconfig
Each of these commands has a specific impact on the Eclipse files. The full impact is not publicly documented, so you may want to make a backup of the \Workspace folder first.
In the case that you have access to IBM technical support, it is best to open a ticket with them before using these commands.